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Please check all items delivered thoroughly before signing the carrier’s receipt. If the product is damaged, please reject the delivery and inform us immediately so that we can send a replacement as quickly as possible.
UK Mainland deliveries, other than to Scottish Highlands and Grampians, will normally take one working day to arrive, Non-UK Mainland, Scottish Highlands and Grampians deliveries will normally take 2-5 working days, subject to stock availability.
Orders received before 4:15pm (Monday to Friday) will be dispatched the same day on a next working day delivery service. Excluding bank holidays where orders will be dispatched the following working day. Applies to UK Mainland delivery addresses only.
Yes, at the checkout page tick the “Deliver to a different address?” box.
Yes, you are welcome to following the latest guidance on social distancing measures. Please give us a call to make an appointment first. Our address can be found in the contact us page.
Yes, spares are available. The most popular ones are shown on our website in the relevant Accessories section. For anything else please contact the office on 01353 778811 or use the contact us form and we will be happy to help.
Please see the Guarantee section of our Terms and Conditions.
Our website is open all year round. Our office hours are 8:30am – 5pm, Monday – Friday. Our office is closed on weekends and public holidays.
Yes, if we arrange the shipping then VAT is excluded from the tower cost. If using your own shipping agent we would need to charge VAT before dispatch and will refund it less a small admin charge once we have received proof of export from your agent.
Our VAT number: 168961164, Company registration number: 8475491