Terms & Conditions

About Aluminium Scaffold Towers Limited

Our contact details:
Aluminium Scaffold Towers Limited
Unit B, Three Pillars Business Park, Station Road,
Sutton, Ely, Cambridgeshire.
Phone: +44 (0)1353 778811
Email: sales@aluminium-scaffoldtowers.co.uk
VAT number: 168961164
Company registration number: 8475491


Making a purchase is straight forward. Browse our store and add items you wish to purchase to your shopping cart. When you have finished making your selections, click on ‘Checkout’ and you will be asked for additional information to complete your order.

Payment by Debit and Credit Card is accepted. Debit Card is preferred as it will keep our prices down.

Payment by Bank Transfer is also accepted. Our bank account details are given on our website during checkout. Goods will not be despatched until we are in receipt of cleared funds, which may result in a delay in delivery/despatch.

Payment by cheque can also be accepted. Please contact us first so that we can populate an order onto our system for you and mark as payment by cheque. Our bank account details will be provided on the order confirmation for you to make the cheque payable to and for the deposit slip. It is your responsibility to deposit the cheque at your bank on our behalf and the goods will only be despatched once we are in receipt of cleared funds.

Payment is made via our authorised online payment gateway, and bank transfer or cheque to Aluminium Scaffold Towers Ltd. We accept no liability for payments to any other accounts.

By confirming your order you are deemed to have verified all your details (including and not limited to: your Name, Company name, Billing address, Delivery address, email address and contact phone numbers) and any changes may incur additional charges.

It is important that you read the specifications given on the product pages, in particular, study the product dimensions. Platform height and tower height are actual measurements from the ground up. Working height is given for reference only. It varies with the height of the person using the tower.

When an order is placed it is treated as an offer by you to purchase, and we reserve the right to accept or refuse any order at our discretion.

Despatch of goods will signify our acceptance of your order and will constitute a legally binding contract between us, the seller and you the purchaser under these terms and conditions.

We reserve the right to withdraw any products from the website at any time and further to adjust the price of any item, at our discretion.

All quotations are valid for 14 days subject to stock availability.


Title of the goods shall only pass to you the purchaser when paid for in full. The responsibility and risk in the goods shall pass to you the purchaser at the point of delivery and we shall have no responsibility in respect of the safety of the goods thereafter.


We aim to deliver next working day on all tower orders to most UK mainland locations received before 4:15pm any given weekday, delivery of ladders and small items is 3 – 5 working days subject to stock availability. Note that this may not apply to all products so please check the individual product pages or contact us for a delivery estimate before placing an order.

Whilst every effort is made to deliver the towers next working day delivery could be 2 working days and we shall not be held liable for any consequential losses, damages or expenses incurred by you the purchaser or any third party arising directly or indirectly due to late or non-delivery of any product or any part thereof.

You must thoroughly check the goods at the time of delivery as you are signing the carrier’s receipt that you have received them in good condition. We will not be responsible for any goods signed for as satisfactory. In the unlikely event that the goods have been damaged in transit, you must refuse the delivery and inform us immediately in order that we may despatch a replacement as quickly as possible. You should inform us immediately and no later than 48 hours of any shortages so that we can take up the matter with the carrier and trace the missing items.

Please order in advance and do not book any work until you have received your order to avoid any possible unexpected delays with delivery which can sometimes be out of our control and ensure you have the complete tower ready for when you need it.

Charges for delivery are included in the stated product price with the exception that an additional charge for:

(1) Cornwall, Devon and London for a small surcharge;
(2) Scottish Highlands, Industrial Scotland, and Isle of Wight;
(3) Dublin, Northern Ireland, Isle of Man, Channel Islands, Scilly Isles, Scottish Isles and foreign countries.

Please call 01353 778811 for a quotation.

Tax charges

All orders include VAT at the standard rate of 20% unless stated otherwise.

Card Security

We use 128 bit SSL encryption technology to ensure your credit card data cannot be accessed by other people. During credit card payment stage, our system passes control to the Worldpay (credit card) system, even our own staff will not be able to access your credit card data. Furthermore, we do not store your credit card data in our database.

We have enabled the 3DSecure and CVV2 credit card security where customers who have registered for 3DSecure will be prompted to input a password. So, even if you lose your card, people do not have the password to use it for online purchases.


All of our towers and ladders, as listed below, carry a 5 year guarantee from us the manufacturer. If the product fails in some manner during this period you may return it to us and we will arrange the repair or replacement.

Loyal Industrial Towers

Trade King Towers

Super DIY Towers

MDIY Towers

eDIY Towers

Chimney Towers

Mini Access Platform

Mini Loyal Foldable

Hop-On Slim Steps

Hop-On Slim Stools

Our Telescopic Multi Purpose Ladders carry a lifetime manufacturer’s guarantee.

Our Stand Off and Roof Hooks both carry a 5 years manufacturer’s guarantee.

All other products carry a 1 year manufacturer’s guarantee.

Guarantees do not cover physical damage, damage caused by fire, liquid immersion or spillage. If you install third party parts on our products it will invalidate any such guarantee.

Any modifications, changes or unauthorised uses of our products will void the Warranty and potentially make the product/s unsafe and unfit for purpose.

All guarantees are in addition to and do not affect your statutory rights as a customer.

Price Match

Only applies to our Domestic Scaffold Tower ranges. Products must be the same make and model, in as new condition, and digital proof e.g. quotation, website link, will be required for us to honour the lower price. Excludes clearance items.

Policy on Privacy

We do not disclose purchaser’s information to third parties other than to carriers as necessary when order details are processed as part of order fulfilment. In this case the third party will not disclose any details to any other party.

Any cookies used on this site may be used to keep track of the contents of your shopping cart, to store delivery addresses if an address book is used and to store your details if you select the ‘Remember Me’ Option. They may also be used after you have logged on as part of that process. You can turn off cookies within your browser by going to ‘Tools|Internet Options|Privacy’ and selecting ‘Block Cookies’.

Data collected by this site is used to:

1: Take and fulfil purchaser orders.

2: Administer and enhance both the site and our service.

3: Only disclosed to third parties for delivery purposes.

Note: we do not keep credit card information on our database.

Policy on Returns


If your purchase develops a manufacturing fault, you must stop any use of the product and contact us immediately, we will generally collect and exchange or refund the item provided it is found to be in ‘as new’ condition. This does not apply to faults caused by accident, neglect or misuse, for which there will be no refund or exchange. Any refund does not extend to the cost of collection and redelivery and the goods will need to be inspected beforehand.


Your rights to return goods are protected under the Distance Selling Regulations which can be found at www.legislation.gov.uk/uksi/2005/689/contents/made and the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 which can be found at www.legislation.gov.uk/uksi/2013/3134/contents/made

Provided your purchase remains unused, unopened and ‘as new’ we will accept the product back for a full refund up to 30 days after purchase without question. You will be responsible for returning it to us and it will need to be inspected prior to reimbursement. If you wish, we can arrange for the goods to be collected but PLEASE NOTE we reserve the right to charge a 40% restocking and insurance fee (or £25, whichever is greater). If the product returned is not in a fully resalable condition or the packing is damaged we reserve the right to refuse any refund on the item. Please allow up to 10 working days for refunds to be processed.

Goods Damaged in Transit and Shortages

You must thoroughly check the goods at the time of delivery as you are signing the carrier’s receipt that you have received them in good condition. We will not be responsible for any goods signed for as satisfactory. In the unlikely event that the goods have been damaged in transit, you must refuse the delivery and inform us immediately in order that we may despatch a replacement as quickly as possible. You should inform us immediately and no later than 48 hours of any shortages so that we can take up the matter with the carrier and trace the missing items.


The information contained in this website is provided by Aluminium Scaffold Towers Limited and while we endeavour to keep the information up to date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose.

In no event will we be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arising out of, or in connection with, the use of this website.

Through this website you are able to link to other websites which are not under the control of Aluminium Scaffold Towers Limited. We have no control over the nature, content and availability of those sites. The inclusion of any links does not necessarily imply a recommendation or endorse the views expressed within them.

Every effort is made to keep the website up and running smoothly. However, Aluminium Scaffold Towers Limited takes no responsibility for, and will not be liable for, the website being temporarily unavailable due to technical issues beyond our control.

Although Aluminium Scaffold Towers Limited has taken reasonable precautions to ensure no viruses are present on our server and in any emails sent by our system, the company accepts no liability for any damage caused by any virus transmitted from our server or emails.