How to use a discount code?

Enter the discount code (e.g. LOYAL) in the Discount Code field on the basket page and click Apply Discount. If the code is valid and the relevant products have been added to your basket the discounted price will show in the subtotal box.

What is your VAT Number and Company Registration Number?

Our VAT number: 168961164, Company registration number: 8475491

We are an overseas buyer, can we pay net of VAT?

Yes, if we arrange the shipping then VAT is excluded from the tower cost. If using your own shipping agent we would need to charge VAT before dispatch and will refund it less a small admin charge once we have received proof of export from your agent.

What are your business hours?

Our website is open all year round. Our office hours are 8:30am – 5pm Monday – Friday. Our office is closed on weekends and public holidays.

What does a 5 year manufacturers guarantee mean?

Please see the Guarantee section of our Terms and Conditions.

Can I have a discount?

No, the prices shown are always the most competitive. We check our prices everyday against all our competitors.

Can I get spares?

Yes, spares are available. The most popular ones are shown on our website in the relevant Accessories section. For anything else please contact the office on 01353 778811 and we’ll be happy to help.

Is a Scaffold Tower really safe to use?

Yes, it is significantly safer than using a ladder. If you are afraid of heights, then a scaffold tower is an ideal solution. Our Industrial Towers and Trade King Towers are tested and certified to EN1004-1:2020 Class 3 Standard.

Any tools required to build it?

No, nothing at all.

Can I come and see the tower before making a purchase?

Yes, you are welcome to following the latest guidance on social distancing measures. Please give us a call to make an appointment first.

Can the billing and delivery address be different?

Yes.

What is the cut off time for the next working day delivery?

Orders received before 4:15pm (Monday to Friday) will be dispatched the same day on a next working day delivery service. Excluding bank holidays where orders will be dispatched the following working day. Applies to UK Mainland delivery addresses only.

How long will the delivery take?

UK Mainland deliveries, other than to Scottish Highlands and Grampians, will normally take one working day to arrive, Non-UK Mainland, Scottish Highlands and Grampians deliveries will normally take 2-5 working days, subject to stock availability.

What should I do if the product delivered is damaged?

Please check all items delivered thoroughly before signing the carrier’s receipt. If the product is damaged, please reject the delivery and inform us immediately so that we can send a replacement as quickly as possible.

What if I’m not in when you deliver?

Deliveries will usually be made Monday to Friday, between 9am and 6pm. If the recipient is not available, each time a delivery attempt is made, our courier will leave a card at the delivery address confirming that they have tried to deliver. Follow the instructions on this card to rearrange delivery or to collect your products.

Do we deliver abroad?

Yes, please contact us for a quotation. Pallet packing charges may apply.

What if I do not have a postcode?

Our shipping charge calculations are based on UK postcodes. If you do not have one because you are from abroad or from a new area, or you have one that our system does not recognise, please contact us for a quote. We will be happy to help.

Why can’t I sign in using my old user ID?

We have upgraded our website to give you a better user experience. To protect your personal data, we decided not to migrate your data over to the new system. Please register a new account with us.

What is the difference between working height, tower height and platform height?

This needs to be answered in reverse. Platform height is how far you are standing off the floor, that is, distance between the ground and the upper platform board.

Tower height is the physical height of the tower itself, that is, distance between the ground and the top rail. The working height is how high you can reach when you are standing on the platform. It is a common practice that working height is platform height plus 2 metres.

Please see Height Specification for a handy diagram.

Why are your measurements somewhat shorter than the same product selling elsewhere?

We use a standard measuring method. For example, the width of our Double Width Industrial Tower is 1.45m. We measure the distance between the centres of the two uprights.

Can I use the platform at a lower height?

Yes, the platforms can be used at lower heights by moving the platform down the rungs of the ladder frame remembering to lower the guard rail or bracing also.

Can I paint the tower?

Yes, if you wish.

What is the size/weight of the tower?

The size/weight of the tower is given in the technical drawing which can be found on each tower’s product detail page.

Does it rust? Can it be stored outside?

Aluminium does not rust. By the same token, you can store aluminium outside if you wish. But best to store indoors. It is advisable to store the platforms indoors as they will wear out quicker in wet conditions.

Can I still use it with some end-caps missing?

Yes, being careful not to catch your finger on the bare frame ends.

What are the overall dimensions?

Detailed specifications can be found in the description on the tower product pages and on the technical diagram and component list, located just below the product title on the product pages entitled Click For Technical Diagram & Component List. These can also be found in the Need Help section.

Can I use it outside?

Yes, but not in windy conditions.

The maximum platform height for outdoor use is 8m. It is strongly recommended to tie the tower to a rigid structure when the platform height is above 8m and/or if the wind is strong enough to move large branches on trees.

Please see page 4 of our Industrial Tower Instruction Manual for guidance on wind speed safety rules.

Do I need a certified tower?

The Working at Height Regulations apply to all businesses, a tower certified to EN1004-1:2020 Class 3 Standard will satisfy the WAHR and HSE. Only our Loyal Industrial and Trade King towers have full certification.

At present, WAHR do not apply for private home/domestic use. So, the eDIY, MDIY and Super DIY towers do not need certification and are only suitable for private home/domestic use.

Can I put a box or stool or even a ladder on the top platform and stand on it to reach a higher location?

This is not recommended and is dangerous. In doing so, the guard railings surrounding the top platform will not be able to protect you from falling over.

What is the difference between the eDIY, MDIY and SUPER DIY towers?

Please see Comparison of DIY Towers

Click help in selecting your domestic tower if you need.

Can I use the tower indoors?

Yes.

How wide is the tower?

The width of our DIY towers is 600mm (measured centre-to-centre on the frame uprights). The outer dimension is 40mm more.

How wide are the base bars (horizontal stabiliser bars)?

The base bars are 1.22m (4′) long.

Can I use the tower without the base bars (horizontal stabiliser bars)?

Yes you can; by releasing the bolt and wing nuts. Warning: It is dangerous to use the DIY tower without the base bars unless you tie the tower to something rigid or use outriggers.

How do I offset frames for use on a slope?

Go for our eDIY/MDIY/SUPER DIY Advanced Towers with height adjustable base plates.

Do I need outriggers on a 5M tower?

Strictly speaking, no. But having two or four outriggers will give a bigger footprint and make the tower feel more secure. In addition, the outriggers can give extra adjustments to uneven ground. Especially in garden use.

Can I build a tower higher than 7M (working height)?

Yes, our eDIY and MDIY towers can reach a maximum working height of 7.15m (23’5″) and our SUPER DIY has a maximum working height of 9.35m (30’9″).

For anything taller please see our Trade King and Loyal Industrial towers.

Does it have certification (EN1004)?

Certification is not currently required for DIY towers. Our domestic tower platforms are load tested according to the EN1004 Class 3 standard.

Can I fit it in my car?

Super DIY 7 will fit into most hatchbacks with its 1m framed design.

Super eDIY range and Super DIY 8/9 will fit into most estate cars.

Please check the packing size details in the specification table on the product pages and your car load space before ordering.

How long does it take to build?

Take a look at our video on the website where a colleague assembles a 5 metre SUPER DIY tower in just under 5 minutes. The higher towers will take slightly longer, and it is advisable to do this with two people.

How many packs does it come as?

4m – 1 pack, 5m – 1 pack, 6m – 2 packs, 7m – 2 packs, 8m – 3 packs, 9m – 3 packs

How many people can work on the top platform?

Only one person is recommended.

Can it fit in between two houses?

Yes, sometimes the two bottom base bars may need to be removed.

If I buy just the 4M/5M tower now, can I buy extra bits to make it taller later?

Yes, you can buy a 2m extension pack for your eDIY tower, MDIY tower or SUPER DIY tower if required. Please visit the relevant accessories section for the extension packs.

What is included in the 2m extension pack?

The extension pack has almost as much material as a tower. The pack includes an extra platform, 4 telescopic outriggers and the corresponding extension frames, horizontal braces, and diagonal braces.

Can I use your tower with my existing one, to make it taller?

Only if your existing tower is from our DIY tower range. You cannot not mix brands from different manufacturers.

Why does the platform come with 2 hooks only?

The platform only requires 2 points of contact, one at each end, for a solid connection to the tower. They are required to hold the platform in position and avoid external forces from lifting the platform free.

Our SUPER DIY tower platforms have one quick locking catch at one end and 2 hooks the other for easy removal. Simply release the hooks and depress the catch with one hand while lifting the platform with the other to remove.

Why does the Trade King 2.82m Foldable not have a Toeboard?

The platform height is below 0.9m so it does not require a Toeboard.

What does Trade King 730 mean?

730 is the width of the Trade King tower in millimetres. (measured centre-to-centre on the frame uprights). The outer dimension is 50mm more.

Is 9.65m the maximum working height for Trade King 730 Tower?

Yes.

Can the Trade King Tower be used on stairs?

The Trade King Stair Access Tower is purpose designed for use on stairs with its walkthrough ladder frames. The Non-foldable version can be used on stairs also as well as the Foldable version but the folding gate on the base frame must be removed to do so.

How do I check your TUV credentials?

Please see below link to our certificate on the official TUV website:

//www.certipedia.com/certificates/50580549?locale=en

Why does the platform come with 3 hooks only?

The platform only requires 2 points of contact, one at each end, for a solid connection to the tower. We give it 3, one quick locking catch at one end and 2 hooks the other for easy removal. Simply release the hooks and depress the catch with one hand while lifting the platform with the other to remove.

What does 850 or 1450 mean (as in Loyal 850 / Loyal 1450)?

These are the widths of the industrial towers in millimetres (measured centre-to-centre on the frame uprights). The outer dimension is 50mm more.

What does 1.8m or 2.5m long mean?

These are the platform lengths (measured centre-to-centre on the platform hooks).

Can you have more than 1 person on a single width (850) tower?

Yes, but recommend one person per platform.

Can you have 2 people on a double width (1450) tower?

Yes.

Are the platforms included in the price of the tower?

Yes, all the components are listed on the technical diagram given on the product detail page.

Do I get outriggers with the tower?

According to EN1004, outriggers are supplied with the tower for working heights of 4.2m upwards to increase your base area making the tower as safe as possible.

How do I check your TUV credentials?

Please see below link to our certificate on the official TUV website:

//www.certipedia.com/certificates/50580585?locale=en

What size are the castor wheels?

150mm diameter dual locking wheels are supplied with all our Industrial towers.

Why don’t I get outriggers on the 3.7m tower?

The base area of the 3.7m working height tower is sufficient without outriggers. They are not required by EN1004 at this height so satisfy the Working at Height Regulations.

Can I upgrade to larger outriggers?

Yes, please go to Industrial Tower Accessories.

Why does the platform come with 2 hooks only?

The platform only requires 2 points of contact, one at each end, for a solid connection to the tower. They are required to hold the platform in position and avoid external forces from lifting the platform free.